​Refund Policy



Updated on March 2023

Refund Policy for AI Paintr

AI Paintr is committed to providing a satisfactory experience to our customers. We understand that sometimes,
customers may require a refund for services not utilized. Please read our refund policy below to better understand the circumstances under which refunds can be provided.

1. Full Refund Eligibility: If no training job is triggered

If a customer has not initiated any machine learning model training jobs or image generation jobs using our platform, they are eligible for a full refund. To request a refund, the customer must contact our customer support team within 3 days from the date of purchase. The customer support team will verify the claim and process the refund accordingly.

2. No Refund: If a training job is triggered

Once a customer has initiated a machine learning model training job using our platform, they will no longer be eligible for a refund. This is because the fees paid by the customer are utilized to run jobs on cloud servers using GPU resources, which incur costs for our company.

Exceptions to the Refund Policy:

In certain exceptional cases, AI Paintr may consider partial or full refunds even if a training job has been triggered. These cases will be reviewed on an individual basis and may include situations such as:

* Technical issues on our end that prevented the completion of a training job
* Billing errors or duplicate charges

To request a refund in such cases, customers should contact our customer support team and provide relevant details about the issue. The support team will investigate the claim and may issue a refund at their discretion.

Please note that this refund policy is subject to change without prior notice. It is the customer's responsibility to stay informed of any changes to our refund policy by regularly reviewing this page or contacting our customer support team.

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out to our customer support team at support@aipaintr.com. We're here to help!